Support
How can we help?
Real help from real people. Reach us by phone or email, or find a quick answer below.
Call us
249-358-9966
Email support
support@nushosting.ca
Service status
Is something down?
Client login
Coming soon
Our online client area for invoices and support tickets is coming soon. Until then, just call or email us — we'll take care of it.
When you contact support
To help us fix things faster, please include:
- Your name and business, and the domain it's about
- What happened and when it started
- Any error message you see (a screenshot is perfect)
- For email problems: which device and app you're using
Frequently asked questions
Getting started
How do I sign up?
Send us a quote request or call 249-358-9966. We'll recommend what you need, confirm the price and set everything up.
How do I pay?
We send an invoice by email. You can pay by Interac e-Transfer. Online card payments are coming with our client area.
Are your prices in Canadian dollars?
Yes. Prices in CAD, plus applicable taxes.
Do you have a discount for non-profits?
Registered non-profits and charities save 10%. Mention it when you ask for a quote.
Websites & hosting
Where are your servers?
In a Toronto data centre. Your website and files stay in Canada.
Is my site backed up?
Yes, we back up hosted websites regularly. If you need something restored, contact support.
My website is down. What do I do?
Check our service status page first, then call or email us with your domain name.
Can you make changes to my website?
Yes. Send us what you'd like changed. Small updates are quick; bigger changes get a quote first.
How do I set up email on my phone?
We send you the settings for your mailbox when we create it. Prefer us to do it? Call us and we'll walk you through it.
I forgot my email password.
Contact support from a phone number or email we have on file and we'll reset it.
Why is my email going to spam?
Usually it's a missing setting on the domain (SPF, DKIM or DMARC). Contact us — we'll check and fix it.
Domains
Who owns my domain?
You do. We register it in your or your business's name.
My domain is about to expire.
We renew domains we manage for you. If yours is with another company, we can move it to us — ask us.
Still need help?
Call or email us — a real person will get back to you.